Educational Services Division

Educational Technology Services

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Educational Technology Services (ETS) is responsible for ensuring that the technology needs of Grossmont Union High School District (GUHSD) students and staff are met districtwide. ETS ensures that instructional use of technology is supported throughout the district and that teachers and students are provided with access to technology in a manner that prepares students for the future and gives teachers the highest level of control over the use of technology in their classroom. In addition to focusing on educational technology, ETS provides districtwide support services for computer hardware and software, telephone, network and administrative applications.

ETS is committed to supporting GUHSD's Strategic Plan which identifies expanding the use and support of educational technology throughout the District as a critical focus area. ETS is actively engaged in projects in support of the Strategic Plan’s action items and is committed to supporting the use of technology districtwide with an emphasis on the classroom and teachers.

Implementing GUHSD’s vision for the use of educational technology includes the following Strategic Plan action items:

  1. Use technology as a means to personalize learning based on the needs and abilities of each student.
  2. Provide all classrooms with instructional technology components and provide training on ways to effectively use this equipment.
  3. Work to ensure that our network has sufficient bandwidth and coverage for students and teachers to access web, multimedia, and collaboration tools when, where, and how they are most conducive to learning.
  4. Continue planning for a learning model that relies more heavily on digital learning devices and anywhere-anytime access to content, including online textbooks.
  5. Explore and expand resources that will allow us to work more efficiently and in a more cost-effective manner to liberate more time, money, and energy for working on the core mission.

Help

Use this matrix to locate the service you need assistance with and then pursue assistance using Options 1, 2 and 3.
 

I need help with… Option 1 Option 2 Option 3
AlertNow (Phone dialer) Call Help Desk (619) 956-4357 (HELP)
ASAP Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Business System Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Computer Repair Contact Technology Specialist Call Help Desk (619) 956-4357 (HELP)
Connecting to Wireless Network Contact Technology Specialist Create a MyTechDesk ticket Call Help Desk (619) 956-4357 (HELP)
Destiny Textbook Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Document camera issues Contact Technology Specialist Create a MyTechDesk ticket
Email Quarantine Postini Help Call Help Desk (619) 956-4357 (HELP)
EngradePro Engrade FAQ
EngradePro Help
Call Help Desk (619) 956-4357 (HELP) GUHSD Engrade Issues
Food Service System Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Google Calendar Google Calendar Help Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Google Drive Google Drive Help Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Google Email Google Mail Help Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Google Sites Google Sites Help Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
LanSchool Support / Install Contact Technology Specialist Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
MyTechDesk My Tech Desk Help Call Help Desk (619) 956-4357 (HELP)
Password / Log on to computer Call Help Desk (619) 956-4357 (HELP) Contact Technology Specialist
Poor computer performance Contact Technology Specialist Create a MyTechDesk ticket
Problem with printer or connect to a printer Contact Technology Specialist Create a MyTechDesk ticket
Problem with surveillance cameras Contact Technology Specialist Create a MyTechDesk ticket
Projector issues Contact Technology Specialist Create a MyTechDesk ticket
Purchase a computer Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Purchase a printer Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Purchase iPad or other Apple IOS device Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Purchase software Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Purchase software for an iPad Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Create a MyTechDesk ticket Call Help Desk (619) 956-4357 (HELP)
Sirsi Library Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Software Upgrade Create a MyTechDesk ticket
SpEd Forms SpEd Forms Support Call Help Desk (619) 956-4357 (HELP) Call Jackie Robertson (619-644-8121)
Student Response System Support / Install icon Response Users Guide Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket 
Student System Support Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Students unable to log on Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Unable to Access web sites Call Help Desk (619) 956-4357 (HELP) Create a MyTechDesk ticket
Unsure Who to Contact Call Help Desk (619) 956-4357 (HELP)

Teachers

Name Description
Atomic Learning Atomic Learning offers solutions for professional development, technology integration and software training and support that simplify educational technology through visual and auditory tutorials.
Discovery Education (United Streaming) Discovery Education supports teachers in accelerating student achievement, bringing the world of Discovery into classrooms to ignite students' natural curiosity through visual content.
EBSCO Research and Reference EBSCO Research and Reference caters to the information needs of researchers at every level by providing libraries and other institutions with the content and services needed to bring the latest and best information to researchers.
EngradePro EngradePro is an online gradebook and class organization system that is being utilized by many teachers in the Grossmont Union High School District. Students, parents, and teachers can access this web-based program at any time from any computer.
Issues and Controversies (Facts on File) Facts On File is an online reference destination of materials for the school and library market.
GUHSD Library and Media Services The GUHSD Library & Media Services department provides information resource services for all GUHSD students and staff.
Moodle Moodle is a software package for producing Internet-based courses and web sites.
Nettrekker Nettrekker is a web-based educational search tool.
Teacher Exchange Teacher Exchange is a learning object repository for instructors of the Grossmont Union High School District.
Tech Foundations To fulfill this District’s Technology Foundations graduation requirement, students must pass a course offered in the District that is certified as a Technology Foundations-affiliated course, each of which courses will include the administration of the standardized, Principals’ Council-approved District Technology Foundations assessment.
Virtual Library Learning Commons Grossmont Union High School District's Virtual Library Learning Commons is a source for high quality online resources that will help students achieve academic goals.
World Book Online: Advanced Version A primary source for documents and ebooks fully integrated with encyclopedia content plus timelines, citation builder, and saved research.
World Book Online: Discover A collection of resources for differentiated learning including read-aloud, text translation, video, and clear, easy-to-read information.
World Book Online: Student Version The complete World Book encyclopedia plus multimedia, web links, periodicals, and more.

Tutorials and Study Aids

Name Description
CAHSEE Help (SDCOE) English Language Arts and Mathematics help in succeeding on the California High School Exit Exam, providing help in specific areas of each of the exams.
First Aid Unit A page by page document (PDF) to help with understanding the basics of First Aid.
Hippocampus Online Classes HippoCampus is a project of the Monterey Institute for Technology and Education (MITE). The goal of HippoCampus is to provide high-quality, multimedia content on general education subjects to high school and college students free of charge.
Study Strategies An academic website to help students understand their learning style to develop study skills competency.

Public Resources

Name Description
Google Scholar Google Scholar provides a simple way to broadly search for scholarly literature.
BigChalk.com ProQuest K-12 provides access to information from periodicals, newspapers, multimedia and image collections, out-of-print books, dissertations, and scholarly collections in various formats.
Web of Online Dictionaries YourDictionary is an easy to use on-line dictionary and thesaurus.
THOMAS Legislative Info THOMAS Legislative Info. That provides legislative information from the Library of Congress.
Vocabulary.com Vocabulary.com, the quickest, most intelligent way to improve your vocabulary.

Open Labs

Educational Services staff are available to visit each site for a half-day open lab each month. Site Technology Coordinators schedule these visits and identify the specific content they would like to see addressed. Staff are encouraged to drop in with their computer for assistance with specific issues that have not been addressed in the course of everyday support. A Technology Specialist as well as a staff member from ETS will be present to povide assistance.

Dates: Contact your school's Technology Coordinator
Location: Library or other suitiable area at each school
Time: Site specific
Format: Open lab, bring your laptop computer
Topic: Staff can arrange with the Technology Coordinator to share best practices with their colleagues or use this as an opportunity to receive assistance with specific technology.

 

Training

Name Description
Student Response Systems (eInstruction) A website with resources and information for teachers and staff on proper utilization of our student response system (clickers).
Enroll in a Class

A webpage to enroll in FREE classes offered by certificated staff to enhance your knowledge of educational technology to integrate technology into the classroom.

We're sorry, there are no upcoming visions sessions scheduled at this time. Please check back shortly... Thanks!

Google Site Creation A website to help our teachers and staff on how to create a Google site as a teacher website.
Help Center A searchable webpage that provides job aids, user guides, and other information on how to utilize many of our programs used by our staff.
Google Apps for Education Training Modules Home Page
gmail Gmail
calendar Calendar
drive Drive
sites Sites
tools Other Tools

Store

Name Description
Software A resource for staff to view district software pricing.
Computers Recommended Computers.
Printers Recommended printers.

Publications

Name Description
Digital Dash Digital Dash is your monthly district-wide "eNews-brief" from Educational Technology Services. Find information and examples regarding digital resources specially selected to enhance student learning.
Grants & Funding at eSchool News eSchool News connects you to all the latest news, information, and resources on how today's educators are using technology to advance learning.

Status

If a system or services is unavailable for any reason, a comment will be listed below, which will include the time that the system is expected to return to normal operation (if available.). 

System Status OK System Outage
ASAP – Adult Education Student Information System
BusinessPLUS – HR and Finance System
Career Cruising / Course Planner – Student career and course planning
CASAS TopsPRO – Adult Ed tracking and reporting system
Destiny Textbook Management System
District Bus Pass system
District email – Google Apps for Education
Food Services Rocketscan – Online meal application system
Food Services System – Schoolhouse, eoffice and Cafeteria sales
GENESIS – Student Information System
Internet Connection
IP Phone System – Telephone system
Making Right Choices – HR pre-employment
MyTechDesk – Technology work order request and tracking
NeXsis – Student Information System
Performance Profile   
SpedForms – Special Education IEP Management System
Stoneware – Thin client system
Subfinder – Substitute teacher system
Unity Voice Messaging System – Voicemail system
Wide Area Network – Connections between schools and the District
Wireless Network
WISER – Special Education IEP Management Sysetm The WISER system has been replaced by SpedForms.
 
 

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Rick Roberts
Executive Director
Educational Technology Services
rroberts@guhsd.net